Learn ReTicketDesk from setup to daily support.
Practical guides for connecting Resend, routing inbound mail, working tickets, inviting teammates, and understanding how your data is handled.
From empty workspace to a live queue.
The shortest path is: create a workspace, connect Resend, import and discover receiving addresses, invite your team, then work the Open queue.
Create workspace
Sign in with Google and name the workspace that will hold your team, inboxes, and tickets.
Connect Resend
Paste a full-access Resend key so ReTicketDesk can create the webhook and send replies.
Discover inboxes
Import existing mail to connect receiving addresses and bring historical conversations into tickets.
Work the queue
Filter Open tickets, reply through Resend, add internal notes, and keep tickets organized with tags.
Browse all docs
Getting started
Sign in, create your first workspace, understand the core objects, and get to your first working support queue.
Read guideConnect Resend
Add your Resend account, let ReTicketDesk create the webhook, then import mail to discover inboxes and addresses.
Read guideInboxes and routing
Understand how inboxes, receiving addresses, imported mail, and thread matching work together.
Read guideWork tickets
Use the ticket queue, filters, statuses, replies, notes, drafts, tags, and manual ticket creation.
Read guideTeam and roles
Invite teammates, understand workspace roles, and keep at least one active owner in place.
Read guideOrganize workspace
Keep the support queue readable with workspace tags, reusable replies, and a clear settings overview.
Read guideSecurity and data
How ReTicketDesk scopes tenant data, stores provider secrets, validates webhooks, and handles sessions.
Read guide