Save reusable replies
Saved replies live in Library. Give each reply a title, body, and optional inbox scope. Workspace-wide replies appear for every inbox, while inbox-scoped replies are meant for a specific queue.
Current behavior
The library creates and lists saved replies. The ticket screen links back to the library, but inserting a saved reply directly into the composer is not wired in the current UI.
Write saved replies as reusable starting points rather than final scripts. They work best for repeatable setup steps, billing explanations, and security answers, with room for the agent to add the customer's domain, ticket context, and the exact thing they already tried.
Use settings for workspace context
- Workspace
- See name, slug, plan, subscription state, creation date, and your current role.
- Session
- See the signed-in Google identity, switch workspaces, or sign out.
- Billing state
- Trial, active, past due, canceled, and paused states are shown when present on the workspace.
Settings gives managers a quick view of the workspace name, their own role, the plan state, and connected inbox setup. After changing workspace or inbox settings, send a test ticket through the queue to confirm replies still route through Resend.