Shared inbox
Pick the Resend addresses you want to monitor. Every inbound email becomes a ticket your whole team can see, claim, and reply to from one place.
A shared inbox that fits
like an email client.
Turn a Resend address into a collaborative support desk. Tickets, notes, assignment, snooze, and saved replies, without the help desk tax.
No credit card. Bring your Resend account. Cancel anytime.
inbox.reticketdesk.com
- Maya2mRe: Webhook failing for orders.createdThanks, confirmed it is back. One more thing about the...
- Andrebilling14mRefund for invoice 18213Hi, the customer paid twice. Could you process a refund?
- Sofieyou1hDomain verification stuckRecords look right but it has been pending for six hours.
- Lukas3hFeature request: bulk importWould be great if we could upload a CSV of contacts...
What you get
Everything a small support team really uses.
The daily support tools stay close to the inbox. The full feature page covers setup, search, roles, security boundaries, and current limitations.
Fast replies
Reply, snooze, tag, change priority, and resolve from a focused ticket view. The daily queue stays light instead of heavy.
Internal notes
Discuss tricky threads privately before the customer sees anything. Notes live in the same timeline as customer email.
Ownership and roles
Invite teammates with owner, admin, agent, or viewer roles, and keep workspace-level access clear.
How it works
From a Resend key to a support desk you can verify step by step.
- 01
Connect Resend
Paste a Resend API key, choose the receiving addresses to monitor, and verify the webhook connection before inviting the team.
- 02
Pick the inboxes you want
Choose which Resend addresses should flow into ReTicketDesk. Each one becomes a shared inbox your team can work from.
- 03
Invite your team
Add teammates with roles. Internal notes and shared ticket visibility work out of the box. You only pay for active teammates.
- 04
Send your first reply
Open a ticket, write a reply, hit send. Saved replies, snooze, tags, and customer history are right where you would expect them.
Inside a ticket
Accepted support email becomes a ticket after routing and validation.
Replies are matched with provider identifiers and standard email reply headers. Messages that cannot be matched confidently remain visible as separate tickets instead of being discarded.
M
Re: Webhook failing for orders.created
Maya · customer profile · 2 messages
Maya9:14
Hey, our webhook is timing out on every orders.created event since this morning. We did not change anything on our side.
You9:31
Thanks for the heads up. Looking into it right now. Will follow up within the hour.
internal noteLucas
@andre Looks like our retry backoff hit a ceiling for a couple of merchants. Already pushed a fix, should clear in 10 min.
Maya11:02
Confirmed it is back. Thanks for the quick turnaround.
Reply, ⌘ + ⏎ to send · ⇧ + ⏎ for newline
Threading you do not have to think about
We follow the same conversation rules your email client already uses. Reply, forward, change the subject. It still ends up in the right thread.
Reliable inbound, even when things wobble
When Resend retries the same provider message, ReTicketDesk checks the provider identifier before storing another ticket message.
Customer context, in the side panel
Previous tickets, first contact, current plan, recent activity. Everything you need before hitting reply.
Pricing
Workspace pricing with room to grow.
See the monthly starting point here, then use the pricing page for annual billing, plan entitlements, cancellation, refunds, and active-teammate rules.
Starter
For solo founders and tiny teams.
$15/ month
Up to 2 active teammates
- Unlimited shared inboxes
- Tickets, notes, snooze, tags
Most popular
Team
For teams that take support seriously.
$35/ month
Up to 5 active teammates
- Everything in Starter
- Customer profiles and history
Growth
For scale-ups that still want a real inbox.
$79/ month
Up to 15 active teammates
- Everything in Team
- Custom roles and permissions
Need more than 15 teammates? Extra teammates billed at $3 per active teammate per month.
How we compare
Honest math against the incumbents.
Public list prices checked July 2026. Competitors may show different rates by billing cadence, region, package, or discount.
| Comparison point | ReTicketDesk | Help Scout | Zendesk | Front |
|---|---|---|---|---|
| Pricing model | Workspace plan + add-ons | Per user | Per agent | Per seat |
| Starting price | From $15 / month | $25 / user | $19 / agent | $25 / seat |
| Cost for 5 active teammates | $35 / month | $125 / month | $95 / month | $125 / month |
| Cost for 10 active teammates | $79 / month | $250 / month | $190 / month | $250 / month |
| Native Resend integration | ||||
| Shared inbox | ||||
| Internal notes | ||||
| AI agent upsell | No AI agent offered | Add-on | Per resolution | Add-on |
Questions
The things teams ask before they switch.
Turn email into a team sport.
Give support email a team-owned queue without adopting a broad customer-service suite. Try ReTicketDesk for fourteen days, on us.