What ReTicketDesk is
ReTicketDesk is a Resend-native shared support inbox. It turns email received by your Resend addresses into tickets, gives your team one queue to work from, and sends replies back through your own Resend account.
Google is used for identity only. ReTicketDesk does not read a Gmail mailbox. Customer mail flows through the Resend connection that an Owner or Admin adds to the workspace.
Create a workspace
- 01
Open the app
Go to
app.reticketdesk.comand continue with the Google account you want tied to your user profile. - 02
Name the workspace
A workspace is the container for one team, brand, or project. ReTicketDesk creates a workspace slug from the name.
- 03
Start in the default inbox
Every new workspace gets a
Supportinbox, Owner access for the creator, and a 14-day trial on the default Growth plan. - 04
Connect Resend next
The inbox exists immediately, but inbound mail and replies need a connected Resend account and at least one receiving address.
The core model
- Workspace
- The tenant boundary. Members, inboxes, tickets, tags, saved replies, and provider keys are scoped to one workspace.
- Inbox
- A team queue such as Support, Billing, or VIP. Each inbox can have one or more connected Resend receiving addresses.
- Ticket
- A customer conversation. Tickets hold inbound and outbound messages, private notes, status, priority, tags, and draft replies.
- Member
- A Google-authenticated user with a role and status in the workspace.
First-hour checklist
- Connect a full-access Resend API key from
Inboxes. - Run
Import and discover inboxesso existing received mail can create inbox routes automatically. - Manually connect any receiving address that did not have older mail to discover.
- Invite teammates from
Membersif you are an Owner or Admin. - Create the tags and saved replies your team already uses.
- Send a test email to a connected address, open the new ticket, and send a reply.