Tags, saved replies, and settings

5 minDaily workflow

Create tags

Tags are organization-wide labels. Create them from Tags, choose one of the preset colors, and apply them from a ticket's side panel.

Common tag patterns

Product areas such as billing, onboarding, deliverability, or API.
Operational states such as waiting-on-customer, needs-engineering, or refund-review.
Customer tiers such as VIP, trial, or enterprise.

Save reusable replies

Saved replies live in Library. Give each reply a title, body, and optional inbox scope. Workspace-wide replies appear for every inbox, while inbox-scoped replies are meant for a specific queue.

Current behavior

The library creates and lists saved replies. The ticket screen links back to the library, but inserting a saved reply directly into the composer is not wired in the current UI.

Use settings for workspace context

Workspace: See name, slug, plan, subscription state, creation date, and your current role.
Session: See the signed-in Google identity, switch workspaces, or sign out.
Billing state: Trial, active, past due, canceled, and paused states are shown when present on the workspace.

Team and roles

Security and data