5 minAdministration
Invite a teammate
- 01
Open Members
Only Owners and Admins can see and manage the member list.
- 02
Enter an email address
The invite is tied to that email address. The teammate must sign in with the same Google account email to activate membership.
- 03
Choose a role
New invitations default to Agent, but an Owner or Admin can choose another role within their permissions.
- 04
Send the invite
ReTicketDesk sends an invitation email and shows the member as Invited until they sign in.
Role behavior today
- Owner
- Can manage members, assign Owner roles, manage workspace setup, and must remain active if they are the last Owner.
- Admin
- Can manage members and workspace setup, but cannot promote someone to Owner unless they are also an Owner.
- Agent
- Works from the ticket queue and does not see manager-only setup and member screens.
- Viewer
- Does not see manager-only setup and member screens. Treat this as a limited navigation role in the current app.
Manager-only areas
Inboxes and Members are restricted to Owners and Admins. The ticket queue, tags, saved replies, workspace picker, and settings overview are available to active members.
Member status
Invitedmeans the invitation exists but the teammate has not activated it by signing in.Activemeans the teammate can enter the workspace.Suspendedmeans access is disabled without deleting the historical membership record.- You cannot suspend yourself, and the workspace must keep at least one active Owner.